FREQUENTLY ASKED QUESTIONS

I’m having problems downloading the magazine, what should I do?

  • Check your network connection. We recommend that you use a WiFi connection to download your magazines.
  • Check that you have enough space on your disk. The size of each issue is indicated alongside the title and on the cover in the download area. You will need at least this amount of space.
  • Make sure that your version of iOS or Android is the latest available to date. You can connect your device to iTunes to check this and update it from the settings page of your Android device.

How long does it take to download the Basque Country Magazine?

The magazine download time can vary greatly. Two factors influence the time required:

1. The speed and quality of your Internet connection.

Generally speaking, the faster your Internet connection, the less time it will take to download the magazine. There are three kinds: WiFi (fastest), 3G (second fastest) and, lastly, EDGE (slowest).

If your device is an iPad or Android Tablet without 3G, the only option will be a WiFi connection.

However, a greater broadband network doesn’t always mean a shorter download time. Sometimes a 3G connection will be more efficient than a public WiFi connection in a cafe for example.

2. Pages and type of magazine

The Basque Country Magazine is designed exclusively for tablets. It contains a great many interactive elements, multimedia features and animations that affect the weight of each issue. Our technical team works hard each month to optimize the magazine as much as possible and thereby reduce its weight, but it will always be more than 200MB.

What happens if I lose the connection and receive a download error message?

Don’t worry. You can resume the download by clicking on the "resume" icon or on the cover itself.

What capacity do I need in my device?

Each issue will show the size of the download file. You will have to make sure that you have enough free space for the issue.

How can I find out when a new issue is available?

You will receive notification in your device telling you every time a new issue comes out.

How can I renew my subscription?

Subscription to the Basque Country Magazine, and therefore downloading issues, is completely free. To download it, go to the App Store or Google Play. Your subscription will be automatically renewed until you cancel it.

How can I cancel my subscription?

Your subscription will be renewed automatically until you cancel it by means of your iTunes or Google Play account. If you’d like to deactivate the automatic renewal, you can do it by changing the configuration of your iTunes or from your Google Play account.